Launch offer: create a free account and your first template is on us. Find yours

Papercrumb
Favourites

Refunds and cancellations

Last updated

Here’s when you can cancel and get your money back. It’s part of our terms, and it doesn’t affect your legal rights.

  • Proofs are free, so you can check your design before you pay.
  • Templates can’t be refunded once they’re unlocked, unless something’s wrong with the file.
  • Unlimited can be refunded in full within 14 days, if you haven’t downloaded anything without the watermark.
  • If a file is faulty, we’ll fix it or refund you.

Try it free first

You can personalise any design and download a watermarked proof for free. It shows exactly what you’ll get, so check every name, date and spelling before you buy.

Changed your mind?

Templates (99p)

Online purchases usually come with 14 days to change your mind. For digital files, that ends once your download is unlocked, and we’ll ask you to agree to this when you buy. So we can’t refund a template just because you’ve changed your mind.

Unlimited (£5 a month)

Changed your mind within 14 days of first joining? If you haven’t downloaded anything without the watermark, we’ll refund you in full.

After that, you can cancel any time. You keep Unlimited until the end of the month you’ve paid for, but we don’t refund part-months.

Something wrong with a file?

We’ll fix it or refund you if:

  • a file won’t open, is damaged, or is missing part of your design
  • a file doesn’t match your design, for example text has moved or been cut off
  • we charged you twice, charged you for a template while you had Unlimited, or charged you after you cancelled
  • a problem on our side stopped you downloading something you paid for.

If we can’t fix it quickly, we’ll refund you. A refunded template is locked again.

What we can’t refund

  • Typos in wording you added. Once a template’s yours, you can fix them and download again for free.
  • Colours or sizes that come out differently because of your printer, its settings or your paper. To print at the right size, choose “Actual size” or 100%, not “Fit to page”.
  • Printing costs. We only supply the files.
  • Changing your mind after a template is unlocked.

How to ask

Send us a message on our contact page, or email hello@papercrumb.com. Tell us your account email, what you bought and what went wrong.

Refunds go back to however you paid, within 14 days of us agreeing. Your bank may take a few days to show it.